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The Unemployment Insurance Learning Center provides Unemployment Insurance online training for all federal and state employees within the UI Program. This training center is sponsored by the U.S. Department of Labor’s Employment and Training Administration’s Office of Unemployment Insurance. The learning center provides both program and technical training on a wide range of UI and IT topics.
The UI Learning Center is comprised of training modules that are designed to supplement existing state training. These modules provide a general understanding of UI topics for employees at all levels. The UI Learning Center seeks to provide UI federal and state employees training on UI and IT processes and share available UI resources.
Log in to the Members-Only Section for more information. To schedule an intructor led training, email Contact_Us@itsc.org.
A course designed to help UI SMEs transition to the role of Business Analyst (BA) in participating in a modernization project. Provides hands-on experience with techniques for developing and documenting requirements.Description | Login/Access
A course for SMEs in understanding their role in a modernization project from project planning, requirements definition, and throughout the software development life cycle.
Description | Login/Access
A three-day course that introduces participants to the basics of UI benefits and tax regulations and processes at both the national and state level. Materials can be adapted for state use.Description | Login/Access
A course designed to provide UI Managers with an overview of the role their states' UI SMEs will play as they transition into the position of Business Analysts for UI IT Modernization projects.Description |
A course designed to ensure that state BAs, managers, and other state staff involved in User Acceptance Testing (UAT) understand how to perform UAT, including working with the vendor.Description
An overview of specific Federal law requirements for tax credit and administrative grant certification, as well as other specific Federal law provisions that affect state UC programs. Description | Login/Access
Several modules focusing on UI program processes. Each of these modules provide basic overview of program processes and an introduction to USDOL reports and handbooks.
Training of the UI SUN system, data validation, BAM, and other technologies. This section contains technical training notes that are used for in person training courses.Login/Access Class Notes | Register
An online overview of the State Information Data Exchange System covering business and technical tracks, implementation, testing and operations.Description |
The NIA provides high-quality integrity related training and certification programs to state UI agencies. This is a link to the course catalog and registration for UI Integrity Center training.NIA Learning Catalog |
An online course covering the Federal criteria used by UI Lower Authority Appeals Hearing Officers to measure the quality of Lower Authority Appeals hearings.Description | Login/Access
An online lesson about cultural awareness and sensitivity, including language barriers and how to work with interpreters for UI agency staff.Description | Login/Access
An introduction to the background and history of the Disaster Unemployment Assistance (DUA) Program. Provides a resource for information when a disaster strikes and DUA is required.Description | Login/Access
Three online courses that aid investigators and supervisors in understanding the Benefits Accuracy Measurement (BAM) program. Provides sample cases to practice coding claims in BAM.Description | Login/Access
Dates: 12/9 - 12/13/2019Location: Atlanta, GAStatus: Open