Members-Only Section


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To sign up for access to the Members-Only site:
Contact the ITSC Webmaster

About ITSC


Vendor Opportunities


Why Sign Up for ITSC?


State UI Members can...

  • SHARE UI information technology information with the UI community.
  • LEARN and train on a wide range of UI program and technical topics through online and in-person courses.
  • RECEIVE updates on such topics as RFP opportunities, upcoming events, and new product information.
  • PARTICIPATE in collaborative projects online and view project portals for multi-state projects
  • DOWNLOAD source code, documentation and maintenance support agreements for products such as SDDS and OccuCoder.

UI Learning Center


What is the UI Learning Center?

The Unemployment Insurance Learning Center provides Unemployment Insurance online training for all federal and state employees within the UI Program. This training center is sponsored by the U.S. Department of Labor’s Employment and Training Administration’s Office of Unemployment Insurance. The learning center provides both program and technical training on a wide range of UI and IT topics.

The UI Learning Center is comprised of training modules that are designed to supplement existing state training. These modules provide a general understanding of UI topics for employees at all levels. The UI Learning Center seeks to provide UI federal and state employees training on UI and IT processes and share available UI resources.

Log in to the Members-Only Section for more information and to access training.

(printable version)

​​UI IT Modernization Training

("Login/Access" links direct you to the "Learning Catalog" and require member log in)
 (Instructor Led)
A course designed to help UI SMEs transition to the role of Business Analyst (BA) in participating in a modernization project. Provides hands-on experience with techniques for developing and documenting requirements.

(Instructor Led)
A course for UI SMEs in understanding their role in working with Business Analysts in a modernization project. This course explores topics such as project planning, requirements definition, implementation, and ongoing support.
(Instructor Led)
A three-day course that introduces participants to the basics of UI benefits and tax regulations and processes at both the national and state level.​ Materials can be adapted for state use.

Description​ | Login/Access

Description​ | Login/Access

Description​ | Login/Access

A course designed to provide UI Managers with an overview of the role their states' UI SMEs will play as they transition into the position of Business Analysts for UI IT Modernization projects.​

 (Instructor Led)
A course designed to ensure that state BAs, managers, and other state staff involved in User Acceptance Testing (UAT) understand how to perform UAT, including working with the vendor.

​ | Login/Access


​​Unemployment Insurance Training

(Access links require member log in)


(Online | Webinar)

An overview of specific Federal law requirements for tax credit and administrative grant certification, as well as other specific Federal law provisions that affect state UC programs.


 Several modules focusing on UI program processes. Each of these modules provide basic over​view of program processes and an introduction to USD​OL reports and handbooks.​

(Instructor Led | Webinar)

Training of the UI SUN system, data validation, BAM, and other technologies. This section contains technical training notes that are used for in person training courses.
(See Schedule Below)​

Des​cription | ​​​

Login/Acce​ss Training

Login/Access Class Notes​ | Register



An online overview of the State Information Data Exchange System covering business and technical tracks, implementation, testing and operations.
(UI Integrity Center)​
The NIA provides high-quality integrity related training and certification programs to state UI agencies. This is a link to the course catalog and registration for UI Integrity Center training.
An online course covering the Federal criteria used by UI Lower Authority Appeals Hearing Officers to measure the quality of Lower Authority Appeals hearings.

NIA Learning Catalog​ | Login/Access

Des​cription | Login/Access


An online lesson about cultural awareness and sensitivity, including language barriers and how to work with interpreters for UI agency staff.​
An introduction to the background and history of the Disaster Unemployment Assistance (DUA) Program. Provides a resource for information when a disaster strikes and DUA is required.
Basic | Intermediate | Supervisor
Three online courses that aid investigators and supervisors in understanding the Benefits Accuracy Measurement (BAM) program. Provides sample cases to practice coding claims in BAM.

Des​cription | Login/Access

​UI Te​chnical Training Sc​​​​hedule 2018

(ITSC Member Log In Required)
SQL for BAM10/8 - 10/9/2019On-Line courseFull
UI Data Validation10/28 - 11/1/2019Denver, COOpen
Advanced BAM Investigator Training12/9 - 12/13/2019Atlanta, GAOpen